🔄 Cancellation and Refund Policy
Last Updated: September 24, 2026
7-Day Money-Back Guarantee
If you are not satisfied with your first purchase, you can request a refund within 7 days of payment.
1. Overview
MagixBot Binance plans (Starter, Pro, Elite) are sold as one-time payments for 30 days of access. They are not automatically renewing subscriptions, so there is nothing to cancel and you will never be charged again unless you choose to buy or renew a plan yourself.
2. Eligibility for Refund
You are eligible for a refund when:
- You request it within 7 days of your first plan purchase
- You were charged twice for the same plan by mistake (duplicate payment)
- You paid but the plan could not be activated and our support team could not resolve it
- The Service was unavailable for a substantial part of your paid period because of a fault on our side
3. Non-Refundable Scenarios
- Trading losses, liquidations or missed profits on your Binance account (trading involves risk)
- Requests made more than 7 days after the payment (except duplicate or failed-activation cases)
- Renewals, unless the payment was a duplicate or the plan was not activated
- Problems caused by wrong bot settings, insufficient balance on Binance, restricted or invalid API keys, or Binance outages
- Accounts suspended for violating our Terms and Conditions
4. Refund Amount
| Situation |
Refund Amount |
| First purchase, requested within 7 days |
Full refund of the plan price |
| Duplicate payment or failed activation |
Full refund of the affected payment |
| Any other request after 7 days |
No refund |
5. Refund Process
- Contact us: Email support@magixtradingindia.com with your registered email, Order ID and the reason
- Review: We review requests within 2 business days
- Approval: If approved, we initiate the refund through our payment gateway (Cashfree)
- Processing: The refund goes back to the original payment method
⏱️ Refund Timeline: Once approved, refunds typically reach your account in 5-7 business days, depending on your bank or UPI provider.
6. Free Trial
We currently do not offer a free trial. Please read the plan details on the Plans page before purchasing.
7. Cancellation
- Because plans do not auto-renew, no cancellation is needed — your access simply ends when the 30 days are over
- After a refund is processed, the corresponding plan access is deactivated and running bots are stopped (open positions on your Binance account are not touched — see our Terms)
8. Chargebacks
If you initiate a chargeback without contacting us first, your account may be suspended while the dispute is reviewed, and we will respond to the dispute with evidence of your purchase and usage. Please contact us first — we will resolve genuine problems quickly.
9. How to Request a Refund
Send an email with:
- Subject: "Refund Request - [Your Order ID]"
- Your registered email address
- Order ID (see Payment History in your account) and date of payment
- Reason for the request and any screenshots
Email: support@magixtradingindia.com
10. Contact
- Email: support@magixtradingindia.com
- Support: support@magixtradingindia.com
- Phone: +91 8962225927 (Mon–Fri, 9 AM – 6 PM IST)